Refund policy

Return & Refund Policy

We want you to love what you ordered! If something isn't right, here's how returns work:

Return window

  • You have 7 days from the date of delivery to request a return.

Glass / Fragile Products — Important

  • Because glass products are fragile and can be damaged in transit or by mishandling, an unboxing video is required to be eligible for a return or claim on these items.

  • Without an unboxing video, we are unable to process a return, refund, or replacement for glass products, as we cannot verify the condition of the item upon arrival versus damage caused by handling after delivery.

  • The unboxing video should be continuous and unedited, starting before the package is opened and showing the item as it's unpacked.

How to start a return

  1. Contact us through our Support inquiry form within 7 days of delivery, including your order number and (for glass items) your unboxing video.

  2. Once your return request is approved, we'll send you the return shipping instructions and address by email.

  3. Pack the item securely and ship it to the address provided.

  4. Once we receive and inspect the returned item, we'll process your return.

Refunds

  • Approved returns are refunded as store credit (not a refund to your original payment method).

  • Store credit will be issued to the email associated with your order once the returned item is received and inspected.

Non-returnable situations

  • Items returned after the 7-day window.

  • Glass products returned without a valid unboxing video.

  • Items damaged due to customer mishandling (as evidenced, or lack of evidence, by the unboxing video).